Return and Refund Policy for Oggy Holidays.
1. Booking Confirmation
– Upon successful booking, customers will receive a confirmation email with details of the services purchased (e.g., flights, hotels, tour packages).
– A booking is considered confirmed only after full payment or a specified deposit is received.
2. Cancellation and Refund Guidelines
2.1 Cancellation by the Customer
-Timeframes for tour packages & hotels Refunds:
– More than 30 Days Before Travel Date: – Full refund minus a small service charge.
– 15-30 Days Before Travel Date: – 50% of the total cost is refundable.
– 7-14 Days Before Travel Date: – 25% of the total cost is refundable.
– Less than 7 Days Before Travel Date: – No refund is available.
Note: – Special terms may apply during peak seasons, festivals, or high-demand times where cancellations may result in no refunds even with 30+ days of notice.
Processing Time for Refunds:
– Refunds are processed within 10-15 business days after receiving the cancellation request.
– Refunds will be processed back to the original mode of payment used during booking.
– For payments made via credit/debit card, processing time may vary depending on the card issuer’s policies.
2.2 No-Show or Missed Departures
– If the customer fails to appear at the specified departure location or fails to check into the booked accommodation, no refund will be issued.
– It is the customer’s responsibility to ensure they arrive on time for any scheduled services.
2.3 Amendments and Rescheduling
– Customers may request amendments to their bookings, such as change of travel dates, subject to availability and service provider policies.
– Charges for Amendments:
– A nominal amendment fee will be applied for changes made up to 14 days before the travel date.
– Any increase in the cost of the service due to changes (e.g., flight fare hikes, hotel room rate increases) must be borne by the customer.)
– Changes requested within 7 days of departure may not be possible or may incur significant fees.
3. Cancellation by Oggy Holidays
– If the travel company has to cancel a booking due to unforeseen circumstances (natural disasters, political unrest, pandemics, or other force majeure events, etc.), the following policies will apply:
4. Refund Policy for Specific Services
4.1 Flights
– Refunds for flight cancellations will be processed according to the airline’s refund and cancellation policy. Oggy Holidays will facilitate the process but does not control the refund amount or timeframes set by the airlines.
– Non-refundable tickets: – No refunds for non-refundable airline tickets.
– For partial cancellations (e.g., only the cost of the cancelled segment is refunded as per the airline’s policy.)
4.2 Hotels and Accommodations
– Refunds for hotel cancellations depend on the cancellation policies of the hotel or accommodation provider.
– Refundable Bookings: – Full or partial refunds will be processed as per the terms agreed upon at the time of booking.
– Non-refundable Bookings: No refunds are provided for non-refundable hotel rates.
4.3 Tour Packages
– If a customer cancels a tour package, the refund will depend on the specific services included in the package.
– For example, some tours may include non-refundable tickets to events or activities, which will not be refunded.
– Any additional services, such as meals, transfers, or sightseeing, may also have individual cancellation policies.
4.4 Third-Party Services
– In cases where Oggy Holidays acts as a reseller for services provided by third-party vendors (e.g., car rentals, excursions, or event tickets), refunds will follow the third-party provider’s cancellation policy.
5. Non-Refundable Situations
Refunds will not be issued in the following situations:
– Travel Insurance Fees: – Insurance fees are non-refundable once the policy is issued.
– Visa Fees: – Visa fees are non-refundable, regardless of the visa approval status.
– Non-refundable deposits: – Certain packages or services may require non-refundable deposits, which will not be returned in case of cancellation.
– Partial usage of services: If a customer uses only part of the services (e.g., books a multi-day tour but leaves early), no refunds will be provided for the unused portion.
6. Special Terms for Group Bookings
– Group bookings (for 10 or more people) often come with stricter cancellation policies.
– Cancellation by individuals within a group: – If one or more people from a group booking cancel, the refund will be processed as per the group terms agreed upon at the time of booking.
– Full group cancellation: – The refund will depend on the group-specific terms and may incur additional penalties.
7. Travel Insurance
– Customers are strongly encouraged to purchase travel insurance to protect against unexpected trip cancellations, delays, or emergencies.
– Refund of Insurance: – Once a travel insurance policy is issued, it is non-refundable.
8. How to Request a Refund
– Contact Information: – Customers can initiate cancellation and refund requests by contacting our customer service team. email: – [email protected]
– Required Details: – Please provide your booking reference number, full name, and a reason for cancellation.
9. Dispute Resolution.
All the disputes are subjected to PALAMPUR JUSRISDICTION of HIMACHAL PRADESH only.
